Cancellation Policy


appointments

As a courtesy to our clinicians and other clients, we require at least 24 hours notice should you need to cancel or reschedule your appointment. If you neglect to afford us the courtesy of at least 24 hours notice, please note a cancellation fee will apply.

Gift Vouchers

Please keep your Ora gift voucher safe as lost vouchers cannot be replaced. Ora gift vouchers are non-transferrable to a third party. As a courtesy to our clinicians and other clients, we require at least 24 hours notice should you need to cancel or reschedule your appointment. If you neglect to afford us the courtesy of at least 24 hours notice, please note a cancellation fee will apply. 

Gift vouchers are a non-refundable deposit, they are not redeemable for cash and are  void beyond its expiry date. Should you choose not to spend the full amount of your Ora gift voucher in one visit, the remainder value will stay on your account until it expires. We regret no change can be given.