Terms and Conditions


Appointments

As a courtesy to our clinicians and other clients, we require at least 24 hours notice should you need to cancel or reschedule your appointment. If you neglect to afford us the courtesy of at least 24 hours notice, please note a cancellation fee will apply.

Gift Vouchers

Please keep your Ora gift voucher safe as lost vouchers cannot be replaced. Ora gift vouchers are non-transferrable to a third party. As a courtesy to our clinicians and other clients, we require at least 24 hours notice should you need to cancel or reschedule your appointment. If you neglect to afford us the courtesy of at least 24 hours notice, please note a cancellation fee will apply. 

Gift vouchers are a non-refundable deposit, they are not redeemable for cash and are  void beyond its expiry date. Should you choose not to spend the full amount of your Ora gift voucher in one visit, the remainder value will stay on your account until it expires. We regret no change can be given.

returns & exchanges

For health and safety reasons, unless faulty, we regret we cannot give refunds or exchanges for products purchased.

disclosure

For the safety and benefit of our clients and to allow our clinicians to provide the best level of care, we ask clients to be completely upfront and honest with us regarding any health issues or health concerns they have, and to disclose to us any medications they are taking, prior to performing any treatment. Please note that we observe a strict privacy policy and assure you of our client confidentiality. We will not disclose any information you provide to us to a third party without your prior permission.